Refund policy
Last updated: August 21, 2026
We want you to be pleased with your purchase from Les Belles Lavandes. This policy explains our voluntary return process and how we handle damaged, defective, or incorrect orders.
Nothing in this policy limits any rights or legal warranties available to you under applicable consumer protection laws.
1. 14-Day Return Period
For eligible voluntary returns, you have 14 days after receiving your order to contact us and request a return.
2. Eligibility Requirements
To be eligible for a voluntary return, the item must:
- Be unused and unopened
- Be in the same condition in which you received it
- Be in its original packaging
- Be accompanied by proof of purchase
To request a return, please contact us at lesbelleslavandes@gmail.com. Returns must be approved before being shipped. Items sent back without prior authorization may not be accepted. The return address and instructions will be provided once your request has been approved.
3. Return Shipping Costs
For voluntary returns, return shipping costs are the responsibility of the customer.
If the return results from an error on our part, a damaged or defective product, or another situation in which applicable law requires us to bear the cost, we will provide appropriate instructions.
4. Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as you receive it and contact us promptly if the product is damaged or defective, or if you received the wrong item.
Please include your order information and, when helpful, photographs showing the issue. We will assess the situation and provide an appropriate solution, which may include a replacement, refund, or other remedy, as applicable.
5. Non-Returnable Items
For hygiene and safety reasons, personal care products such as soaps, oils, and body products cannot be returned for a voluntary refund once they have been opened or used.
The following items are not eligible for voluntary returns unless required by law:
- Opened or used personal care products
- Sale or final-sale items
- Gift cards
- Custom or special orders
6. Exchanges
To simplify order processing, we do not offer direct exchanges.
If an item is eligible for return, we will process the approved refund after receiving and inspecting the item. You may then place a new order for the item of your choice.
7. Refunds
Once we have received and inspected an eligible return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow approximately 5 to 10 business days after the refund is processed for it to appear, depending on your financial institution or payment provider.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at lesbelleslavandes@gmail.com.
8. Contact Us
Questions about returns or refunds may be sent to:
Les Belles Lavandes S.E.N.C.
Email: lesbelleslavandes@gmail.com
Phone: 873-353-1911