Privacy policy

Last updated: August 21, 2026

At Les Belles Lavandes, respecting your privacy is a priority. We believe that a relationship based on trust is essential, and we are committed to handling your personal information with care, transparency, and respect.

This Privacy Policy explains, in simple terms, how we collect, use, retain, disclose, and protect your personal information when you visit our website, make a purchase, subscribe to communications, or contact us.

This policy is intended to comply with applicable privacy laws in Quebec and Canada, including the Act respecting the protection of personal information in the private sector.

1. Who We Are

Les Belles Lavandes S.E.N.C. is a Quebec-based artisanal business.

Our online store is powered by Shopify, a secure e-commerce platform that enables us to offer our products and services online.

2. Personal Information We Collect

We collect only the personal information reasonably necessary to process your orders, communicate with you, operate our online store, and provide a pleasant and secure customer experience.

Depending on how you interact with us, this information may include:

  • Contact information: name, mailing address, email address, and telephone number
  • Order information: products purchased, billing and shipping details, and local pickup or delivery information
  • Payment-related information: payment status and limited transaction information received from Shopify or its payment providers
  • Communications: messages, emails, reviews, or other information you choose to send us
  • Technical information: IP address, device type, browser information, and information about how you interact with our website

Payments are processed securely by Shopify and its payment providers. We do not receive or retain your full credit card number.

3. How We Collect Personal Information

We generally collect personal information directly from you when you place an order, complete a form, subscribe to communications, contact us, or otherwise provide information to us.

Certain technical information may also be collected automatically through Shopify and technologies used to operate and secure our website, such as cookies or similar technologies.

4. How We Use Your Information

We use personal information only for legitimate and relevant purposes connected with our activities, including to:

  • Process, fulfill, and manage orders
  • Arrange local pickup or shipping, as applicable
  • Communicate with you about an order, request, question, or customer service matter
  • Operate, protect, troubleshoot, and improve our website and services
  • Prevent fraud and maintain the security of our online store
  • Send marketing communications when you have consented to receive them
  • Comply with legal, accounting, tax, and regulatory obligations

5. Communications and Marketing

With your consent, we may occasionally send you emails regarding our products, new offerings, events, or promotions.

You may withdraw your consent at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

Even if you choose not to receive promotional communications, we may still send you essential transactional or service messages related to your orders.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security, performance, and functionality of the Shopify store. These technologies may also help us understand how visitors use the site and improve the customer experience.

Where our website uses a technology that includes functions allowing a person to be identified, located, or profiled, we will provide the information and choices required by applicable law.

You can also manage certain cookies through your browser settings. Disabling essential cookies may affect the proper functioning of the website.

7. Sharing Personal Information

We do not sell your personal information.

We may disclose personal information only when reasonably necessary to operate our business, including to:

  • Shopify and its service providers, including hosting, payment processing, fraud prevention, and security providers
  • Service providers required to fulfill or support orders, such as shipping carriers and technical service providers
  • Professional advisers or authorities where disclosure is required or permitted by law

These parties receive only the information reasonably necessary for the services they provide and are expected to handle personal information appropriately.

8. Hosting and Processing Outside Quebec

Our online store is hosted by Shopify. Personal information may be stored, accessed, or processed outside Quebec or outside Canada, including in the United States or other jurisdictions where Shopify or its service providers operate.

When personal information is communicated outside Quebec, we take reasonable steps, as required by applicable law, to ensure that it receives appropriate protection.

9. Information Regarding Children

Our services are not directed to children, and we do not knowingly collect personal information from minors without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

10. Security and Retention of Information

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, use, disclosure, loss, or alteration.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, tax, and business obligations.

When personal information is no longer required, it is securely destroyed or anonymized, where permitted by law.

No method of transmission or storage is completely secure. Although we take reasonable measures to protect personal information, absolute security cannot be guaranteed.

11. Your Rights and Privacy Requests

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent to certain uses of your personal information, where consent is the legal basis for the use
  • Request deletion or cessation of dissemination in circumstances provided by law
  • Request the communication of certain computerized personal information in a structured and commonly used technological format, where the right to portability applies

To exercise a privacy right, ask a question, or make a complaint concerning the handling of your personal information, please contact our Privacy Officer using the information below. We may need to verify your identity before responding to a request.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal obligations. The most recent version will be made available on our website, with the date of the latest update indicated above.

13. Contact Us and Privacy Officer

For questions, privacy requests, or complaints concerning this Privacy Policy or the handling of personal information, please contact:

Privacy Officer — Les Belles Lavandes S.E.N.C.
410, chemin du Bois-Franc
Mansfield, Quebec  J0X 1R0
Canada

Email: lesbelleslavandes@gmail.com
Phone: 873-353-1911